FAQ

We accept the following payment methods on projecteur-video.fr:

  • Visa
  • Mastercard
  • American Express
  • PayPal*
  • Bank transfer**

* Payment via PayPal is not available in Saudi Arabia, Kuwait and Qatar.

** Payment by bank transfer is not available for some products.

All transactions are secured through certified payment platforms.

Payment is only charged once your order has been confirmed.

You receive a confirmation email as soon as your order has been registered.

We process orders quickly to ensure the best possible delivery times.

If your order has not yet been prepared, contact us as soon as possible at
[email protected].

Once the order has shipped, no changes are possible.

If your order was declined, no amount has been charged.

After checking your payment details, you can place a new order or contact our customer service.

Yes. All transactions are protected by SSL and processed by recognised payment providers.

No bank details are stored on our website.

Orders are prepared within 1 to 3 business days.

For mainland France, the estimated delivery time is 6 to 15 business days.

Shipping is free on all orders to France and Europe.

Most of our customers receive their order in less than 10 days.

Order tracking included with every shipment.

Once your order has shipped, you receive an email with a tracking link.

This link lets you follow your parcel in real time.

If your order has not yet shipped, it is sometimes possible to change the address.

Contact us quickly at [email protected].

Each order can only be delivered to one address.

For delivery to several addresses, please place separate orders.

We deliver to France and Europe free of charge, and to other countries at the following rates: French overseas departments and territories €70, Lebanon €45.90, rest of the world €14.99.

For any specific request, you can contact our customer service.

We work with several manufacturers and technology partners specialising in optics and electronics.
Each model is selected and approved according to our CinemaReady™ criteria to ensure a reliable and consistent home cinema experience.

You have 30 days after receiving your order to exercise your right of withdrawal.

To start a return, contact our customer service at
[email protected].

Items must be returned in their original condition, unused and in their original packaging.

Once the return has been received and checked, the refund is made within 10 business days.

The refund is made using the payment method used for the purchase.

If your product arrives damaged or has a defect, contact us immediately.

We will offer you a replacement or a refund depending on the situation.