Shipping policy

Dispatch

Orders are processed and shipped within 1 to 3 business days, which is the time needed to prepare your order.

Delivery

Delivery times may vary depending on the destination address and the volume of orders.

Country served: France
Estimated transit time: 5 to 15 business days
Shipping costs: €0

Delivery to France is free on all orders.

Shipping rates outside France (in force since 1 October 2026): Europe, including the United Kingdom, Switzerland and Norway, free shipping, or the “Free shipping + Total Shield™ breakage and theft cover, 90 days” option at €14.90; French overseas departments and territories €70; Lebanon €45.90; rest of the world €14.99. The applicable rate is shown before the order is confirmed.

Order tracking

Once your order has shipped, an email with the tracking information is sent within 24 hours to the address given at checkout.

Returns and refunds

If you would like to return a product or request a refund, please see our return and refund policy.

Contact

For any question about your delivery or your order, our customer service is available through the contact page.

Email: [email protected]
Address: 22 rue Surcouf, 75007 Paris, France